1 star: Bad

Never again

As a repeat customer, we were disappointed that our unit was broken into and 1/3 of our belongings stolen. We were even more disappointed in the delay in notifying us. In addition to that, the delay in getting video footage and gate access code logs to RCMP seemed to take much longer than what we were promised. Extremely difficult to contact a head office to get answers.

Reply from Sentinel Storage
Hello Amy, I am sorry to hear about this. Your experience and belongings are our top priority. I will be forwarding this information to our senior management team to investigate. Could you please send your contact information to review@storagevaultcanada.com? We will reach out as soon as possible, with a solution.
1 star: Bad

Raised the rent during a pandemic with…

Raised the rent during a pandemic with no notice! Rates are already too high and keep going up every year with no improvement to service. The staff at my local facility are friendly and helpful but the people at the head office are AWFUL!! Customers should be rewarded for being long time customers not have their rent raised with no notice, especially during a global crisis, it is completely despicable 🤬 Oh and did I happen to mention that this year when we brought our Christmas decorations home I discovered that mice had chewed though decorations that my deceased mother made! Definitely do not recommend this company at all, I can not wait to move and get my stuff out that place!

Reply from Sentinel Storage
Hello Elf, I am sorry to hear about this. Your experience and belongings are our top priority and your feedback will help us improve. I have forwarded this information to our senior management team, to investigate. Thank you for your patience.
1 star: Bad

Your Storage Locker Should have a Proper ROOF!

I'd give a 0 if I could! I rented a locker at the Manning Rd NE location in Calgary. I viewed the storage lockers in the bldg on the East side. When the employee took me inside everything looked kosher except for the tops of the lockers. They have a wire mesh laid on top to prevent your neighbor from breaking in & twisted pieces of wire held the mesh together. I asked the employee if anybody ever untied the wires to break into the neighbors units & he laughed & said No! So even though it didnt feel secure I rented a locker. I started coming & going to my locker exchanging clothing & jewelry to wear because I rented a room & put most of my belongings in storage. Things started going missing & I thought I was losing my mind. My laundry soap on the floor was crushed one day and It looked like it had been stepped on. Finally I took a weekend & went through all my boxes & bags.... that's when I realized a lot of my things were missing! I made the mistake of leaving packing tape & scissors out so whoever had gone through my boxes easily sealed them back up. I thought maybe somebody got ahold of my gate code & spare lock key so I got a copy of everytime my locker door had been opened with the dates & times. Thank God I kept a diary so everytime my locker door had been opened it was ME! That's when I figured out somebody was breaking in the top of my locker. After hours the only 2 ppl on site lived there and there were No cameras inside that bldg so who do you think broke in? I'll be getting ahold of the manager to complain. I was screwed because my Insurance did not cover Theft!!!! Be careful of those Units ppl & make sure you have a proper roof on your locker!

Reply from Sentinel Storage
Hello Sher, I am sorry to hear about this. Your experience and belongings are our top priority and your feedback will help us improve. I have forwarded this information to our senior management team, to address as soon as possible. Thank you for your patience.
1 star: Bad

So not happy with this company

So not happy with this company. Wanted to view the storage unit that we inquired about but the lady said she was too busy when it was only her and another worker in building. Also misleading on the unit that it wasn’t there but in a older unit in another area a few blocks away. Had to pay $25 for a file, $16 for insurance and had to buy locks. We just wanted to view at this time since we didn’t need it for the next month. Our plans changed and we didn’t need to rent unit After all so went back the next day for a refund and they wouldn’t give us one. We call the number to get in touch with the regional manager to contact us ,,,,what a joke never did call us.
Will not ever recommend this place also renters shop around get more for your money . Spruce Grove location!

Reply from Sentinel Storage
Hello Laura, thank you for taking a moment to leave a review. Our client's overall experience is very important to us. If you are comfortable doing so, please send us an email at storagevaultreviews@storagevaultcanada.com. We'd appreciate the opportunity to connect with you.
5 stars: Excellent

Black Diamond

Black Diamond, AB location is awesome. Easy as through the gate, open the unit, load/unload, and lock it. Are they good?? Yes, like when I locked the unit open. My cell rang and Michelle informed me that during routine check, our unit was indeed open with the lock locked. Conveniently located beside the best car/truck wash and Tim Hortons and next to all-your-needs Rona with popcorn- “Its All Good”.

Thank you Sentinel for caring. Well stocked store as well for boxes, mattress covers, locks and on and on. 5 Stars

Reply from Sentinel Storage
to outbox
5 stars: Excellent

Great Customer Service

Hi, the location at 14630 128th Avenue NW in Edmonton is very professionally. Peter and Alim are very welcoming and friendly. Peter went out of is way to listen to my needs and concerns. He was very explanatory on how the process worked. I very much appreciated the great customer service, and highly recommend them. Thank-you!
JLP

Reply from Sentinel Storage
Hello Jacqueline. We are proud to be your storage solution and to have provided you with great service during this time.
5 stars: Excellent

Nisku location Karen!

Karen from the Nisku location is amazing!! She made renting a unit the best experience of my day!!

Reply from Sentinel Storage
Hi Michelle, thank you for sharing your amazing feedback! We are happy to hear Karen was able to give you the best experience :)!
5 stars: Excellent

long term storage

My wife and I had storage spaces for five years while we were overseas working. I made three visits when I was back in the area and had awesome assistance trying to gain access to my areas to either organize, move or sell stuff. The staff are all awesome, Tracy goes the extra mile everytime.

Reply from Sentinel Storage
Thank you for sharing your wonderful feedback, Peter!
5 stars: Excellent
Reply from Sentinel Storage
Hi Fang, This is great to hear about your wonderful experience. Thanks for sharing!
5 stars: Excellent

Great experience!

Great experience!
Great customer service!

Reply from Sentinel Storage
Hi Scott. Thank you for sharing your wonderful experience! We are so happy to be of great service to you :).
3 stars: Average

Good but the price always go up no matter how long you rent for.

The facility is not bad, staff is friendly and helpful but the rate is always going up and never see it going down or staying the same. I think if there is no discount for long-term renters or at least keep the rate stable for a certain period in stead of increasing every half year.

Reply from Sentinel Storage
Thank you for your feedback, Eric. We are happy you found our services to your liking. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
5 stars: Excellent

No issues with these guys

No issues with these guys, convenient location and access. Would be nice if it were less expensive though.

Reply from Sentinel Storage
Hi Mike. Thank you for sharing your experience. We are happy to be of great service and option for you. We take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
5 stars: Excellent

Thank you Ben and Jasmine Carter !

Thank you Ben and Jasmine Carter !
A great experience today.
Thank you for accommodating me today.
Your professionalism, your attention to detail, your friendliness was greatly appreciated.
Definitely a satisfied Customer !
Thank you,
Karen

Reply from Sentinel Storage
Hi Karen. It's just fantastic to read about your amazing experience at our store. Ben and Jasmine are truly committed to providing great customer service and we are delighted you found it to be just that :)!
5 stars: Excellent

Great experience at Edmonton Windermere

Very happy with the facility where I'm storing my stuff (indoor, climate controlled) and positive experiences will all staff that I have encountered.

Reply from Sentinel Storage
Hi Nichole. Thank you for sharing your wonderful experience with us! We are happy to be of great service to you :).
1 star: Bad

Unacceptable rent increase

Have been renting a unit for almost five years. Never missed a payment. By all measures, we are excellent customers, yet our rent increases by more than 10% a year! So much for rewarding loyal customers. Can’t wait to get out of there!

Reply from Sentinel Storage
Hi Martine. Thank you for your feedback. We value you as a loyal customer and your overall experience is very important to us. Rest assured, we take great care to set our prices locally in order to ensure we provide the best possible price, which may go up or down.
5 stars: Excellent

The Sentinel Storage just outside…

The Sentinel Storage just outside Stouffville is a terrific facility. The proprietors are very friendly and dedicated to offering customers the best experience possible. The whole building is very clean and tidy. The elevators are spacious and robust.
We have no reservations recommending this place to anyone in need of temporary storage of belongings.

Reply from Sentinel Storage
Hi Cynthia. Thank you for your feedback! It's always a pleasure to provide great service. We also feel very honoured to know that you would recommend us to your friends and family. Please don't hesitate to ask any of our incredible staff for details about our amazing referral program :).
5 stars: Excellent
Reply from Sentinel Storage
Thank you for your review V dizzle! We are happy to be a great service to you :).
2 stars: Poor

One of the main bay doors with…

One of the main bay doors with mechanical door stopped functioning over a month ago and nothing is being done. They just keep saying ‘we put in a request’. Without this door it makes loading and unloading large loads difficult, particularly in the evenings.

They use a tricky payment scheme that bills every 28 days rather than once a month. So, basically, you end up pay for an extra 2-3 days every month which basically means in a year you end up paying an extra month.

Reply from Sentinel Storage
Hi Fredum. Thank you so much for letting us know about this. Your feedback is certainly appreciated and will help us to improve our services. We would like to look further into this issue and hope to resolve it promptly. Could you kindly email us at storagevaultreviews@storagevaultcanada.com with your full name on file, unit number and the facility location that you are renting? Also to note, our 4-week billing cycle allows you to start your rental cycle at any time during the month you desire. What’s even better, we will prorate your billing for the time you don’t need an entire 4 weeks. This way, you don’t have to ever pay for the time you do not use. Simply give us a week notice before your current cycle ends, and we will adjust your billing for the upcoming cycle accordingly.
5 stars: Excellent

I always know that my items are safe…

I always know that my items are safe and protected.

Reply from Sentinel Storage
Hi Cindy. Yes indeed, the security of your items is very important to us. Thank you for your feedback!
5 stars: Excellent

It is good

It is good. they clear snow. gate always works

Reply from Sentinel Storage
Hi Christian. Thank you for your feedback!